THE RAILWAYS.

Press, Volume LX, Issue 18242, 28 November 1924, Page 8

THE RAILWAYS.

♦ EFFORT TO REGAIN LQgj> BUSINESS. MINISTER'S CIRCULAR TOSTAFT i's?si.:At. to '"Tss, rjisj.") At i KL.VXP, Commercial motors v»ve railway traffic away partment just ;i? fee ting municipal tr:ir.-.ui\s j a parts of the l\>mink>r. Ti» * G. Coates (Minister o: out to recover t'-'j i-rvtart*, obtain additional freights, end ii? view a issued to IHstric- Traflw. Mubmw* and stntionn:as;crs :u oh.;rs* states:— ~ =

"With the a-ivon: <f nvotor into the iim/ of this country prei.Vius Ut*j2s created for the railways vrhith <t>lt solved only l>y the iuMiigegt -frflkt tion and whole-hearted of every member of the staff. eessful management of tie meut's business is of vi*aj if every individual on it* pay ral£ own welfare and progress "t&gvnj ttek the patronage accorded by ti* a patrouage which can secured only by supplying tif siblo service at the iovt«S p—"Hfc price. So that the >S3ff esst fjpfe apprised of the Depart oval's g«ris and aims, please arrange to tmii MMiinZ' interview all stananmutera *»~3m district, and place before tks nT; gand.i on the following Üb#s:

(1> Direct them to apply fc?s>aim enthusiasm to their effctts te «rntt the transport which at proeet our competitors. They dugU at all times with facts aai ig««a t| prove the ad vantage of p*tra*»sss national transport svstcaj. If ttejdiscover that our rates 4a wft ttrwA of us securing traffic they ply full particulars to y©« et business agent of the ««bumrSss branch operating in your when the question of a rerwi to meet reasonable epaipetisia* *|j§ ceive careful eoasideratioa. Sjafiat. masters have ample obtain particulars of thotriSk » neighbourhood of their Mama, a«tf j| is expected that tUey will Sad about it, and keep seeder# awl ers advised of the lowest rajl-mtr available and the best forwarding. ifjifp (2) Reliable carriers at «a«i aH§* should be interviewed, an 4 cart to that station, every mptuMi being giveu them to get imo Hmnii with clients. The foll«fc J»wiq&£» cm should be made of eftt&gf q&txihsu when endeavouring to 9&*i9 tn£k. (3) The need of pnaspt S*d ««r----teous attention to se|i*t»«rs. clients is to be irajwsed «R aS swssbers of the staff I shall be glad if yon will close attention to the faUtwtas f«aSs for facilitating and wji saw progress: (a) In order that J9t «wy *»? closely in touch with the ywafeHji w* garding motor competition JfeasSi arrange for to to your offieo "four-weekly Tefofe-0p tnining particulars of the traSs/Sfr: gained, fresh traffic obtained, att traffic still forwarded by information thus cMi»e4 i* .%!• placed before tho bu&inm agwfefc*®* aro now visiting all «ii3triet«, (b) To prevent delay aatl, further loss of traffic, yati will WMR arrange for goods to bo aeeeps»j|fc; centres on any week day and ikfM. Ed us soon as possible. The r«Mg|| waggons on trains we to be tho best advantage in this c*flfl*i§|| (c) Where traffic has be«n wwflfj| special instructions should b« Mj|fl| with a view to preventing aay fl| in supplying waggons, and _ a|B any other cause for costphueSj^iM (d) It would be wore claimants were personally iatgtt'iMM (where such i* possible) aad tiii|i|S part meat's position placed Wip them. Claims from good elwala Iff small amounts should not as $ pW rule be declined on. techaical fi|K where' such action is likely t® bad impression. _ .J (e) Complaints should also be iWI, with as far as possible oa the and tetlious and irritatog ettNqfflß enco thus avoided. jit Tou should be men capable «&gfe ing helpful information ts and others, and should time occupied in assisting paaMRK tourists, and others out of culties is time well spent- T&eSjW lies open for prosperity in the Mqggf ment's business, if all ctecabeq bine to givo efficient, hearty, jWglj gant, and courteous assiitaae* prosoeution of railway I look to you, as the head el J* district, to see that the prefer fMa is fostered and successful dmfefsffl® achieved. "