FUTURE METHODS.

Evening Post, Volume XCVI, Issue 12, 13 July 1918, Page 4

FUTURE METHODS.

TO THE EDITOR.

Sir, —Will it help to have published what occurs every day in business places? I refer to the •want of courtesy and civility of the assistants, who are being paid, for what? Do the assistants know, or do they not want to know, that civility and courtesy count as the highest proofs of good manners, good salesmanship, and the best of fellowship or comradeship? How dreadful it is, to go into an establishment and ask for a certain article, and to be told blank straight, "Haven't got it," or "I haven't time to get it," or, worse, to.be kept waiting for some considerable time before being attended to. Is that what the business managers call up-to-date salesman^ hip ? I think, Mr. Editor, if a great number of our local business folk could go to London, taking their employees with them, they would be greatly impressed with the attention, civility, courtesy, and quick sales of tho shop assistants there. There are a great number who can bear out these facts that I have mentioned, and it is "up to" -the local business houses to go more into this inattentiyoness of the assistants, who are .wanting in business tact. Let the assistants only try for a little while to show respect; civility, and a little more attention, and their extras on remnants, otc, will mount up to more pounds, not pence, as the case is now. When people go into a shop to buy they expect attention first; secondly, they expect civility, which is the best business mariners of the day; lastly, courtesy is the reminder that the best is being done for the customers. Let this be the first lesson to better understanding between assistants, managers, and customers for the future.—l am, etc., EXPERT TACTICIAN.