Page 38 Advertisements Column 3

Press, 20 October 1986, Page 38

Public Notices • NEW TERMS AND CONDITIONS OF USE OF BNZ CARDS AND PERSONAL IDENTIFICATION NUMBERS FOR ELECTRONIC TRANSACTIONS When you use your: — Autobank Card — Autocard — BNZ VISA Classic, Premier and Corporate Cards and your Personal Identification Number (PIN) in an electronic transaction such as — a Point of Sale transaction where you pay a merchant for goods or services, or — a transaction where you withdraw cash from a terminal such as an ATM (money machine), teller’s terminals or EFT-POS terminal this will mean you have accepted the terms and conditions of use current at that time. Also you agree to use your card to obtain only the services we make available. THIS DOCUMENT IS THE BASIS OF A LEGAL CONTRACT BETWEEN YOU AND THE BANK OF NEW ZEALAND. PLEASE KEEP IT IN A SAFE PLACE WHEN YOU GET YOUR CARD • Please sign your card as soon as you get it. • You will need a Personal Identification Number (PIN). We urge you to memorise it. Don’t write it down. You can choose your own number using “BNZ PIN Select” or we can supply you with one in the usual way. • If you decide to use the "BNZ PIN SELECT” terminal to choose your own number make sure no one can guess what it is — avoid easily found personal information, like birthdays and telephone numbers. • If you want to change your PIN go into your own or nearest BNZ Branch. After you identify yourself, your PIN can be changed using “BNZ PIN SELECT”. • Do not write your PIN on your card or keep it with your card, as you are not protected from unauthorised transactions if you do. • Do everything you can to keep your, card safe and prevent its loss, or the disclosure of your PIN. On which accounts can 1 draw? When your card is issued you indicate which accounts you want to access with it. For VISA cards this is your VISA account. Just go into your own or nearest BNZ branch if you want to make a change. What do I do if my card is lost or stolen?If this happens or if your PIN is accidentally disclosed let your BNZ branch or nearest VISA Centre (depending on your card) know straight away. Use the emergency telephone numbers listed below if we are closed. You will need to confirm the accident in writing within seven days of this phone call. We may need to inform the police so please give us full details of what happened in your letter. What happens if someone else uses my card? Once you have let us know that your card has been lost or stolen, or your PIN disclosed, you will not be held responsible for any unauthorised use of your card after that time. You will be liable to pay no more than $5O of any loss that happens before you notify us. This $5O limit will not apply: • If you have kept a written record of your PIN on or with your card. • If you have told someone your PIN or let them use your card. • If you haven’t told us your card has been lost or stolen, or that your PIN has been accidentally disclosed, within 24 hours of discovering this unless there are exceptional circumstances. You will never be liable for more than:— • The amount you yourself would have been able to access during the time before you tell us of the loss, theft or disclosure. This amount is a combination of the daily transaction limits for your card and the time between when your card is lost and when you advise us. • The total credit available in your account. What do I do if I think the bank has made a mistake? If you think you have lost funds because a terminal isn’t working properly or there is an error in your statement you should contact your BNZ branch, nearest VISA Centre (depending on which card was used) or the Controller, Electronic Banking Operations Service Centre, P.O. Box 2295, Wellington. What do I tell them? Tell them your name, card number and the number of any accounts you think have been affected. They will also need to know what happened, when it happened, where the terminal is and how much you think has been lost. What will the bank do about it? We will investigate and report back to you, in writing as well if you desire, within 21 days. If there is any delay we will let you know and tell you why. What happens if there has been a mistake? We will make good any loss by correcting your accounts if a terminal wasn’t working properly, if the bank has made an error, if the card used was forged, faulty, expired, cancelled or had been issued to someone else. What can I do if I am unhappy with the bank’s investigation? You can arrange to have the matter referred for arbitration with someone we both agree on. Are there any circumstances where the bank will not accept liability? Yes, we will not be liable for any loss you may suffer as a result of circumstances beyond our control or as a result of any actions of, or disputes with retailers, such as over the quality of goods purchased. A SHARED RESPONSIBILITY • When you use your card and PIN you authorise us to debit your account with the amount of the cash withdrawals, payments and transfers as the case may be. • If you pay electronically by using your card and PIN you authorise us to debit your account with the amount of the transaction and credit that amount to the retailer. • You agree not to use your card beyond your available credit unless you have made an arrangement with us. • We may limit withdrawals and transfers over any period. Your daily transaction limits are listed at the back. What happens if these terms and conditions change? When we make changes to these terms and conditions we will give you at least 30 days notice of any alterations either in writing, or by public notice. All changes will be legally binding from the day they take effect. However, if we need to take emergency action to protect our customers we may not be able to give 30 days notice. ELECTRONIC CASH ADVANCES • You may get a cash advance in New Zealand or overseas by using your VISA card at a terminal displaying the VISA symbol. • The advance will be made in local currency and the New Zealand dollar amount of the advance will be calculated by us at the exchange rate we are using when the transfer is made. DEPOSITS AT AUTOMATIC TELLER MACHINES • You agree to use your card to deposit funds to be paid to your accounts (but not coins), cheque book requests or letters. Please put these in a suitable sealed envelope. • We are responsible for the custody of these deposits once they have been made. • Where we differ on the amount you have deposited we will advise you of the actual amount placed in your account as soon as possible. If the variation is more than $l.OO we will advise you in writing. Will the bank replace a card? If you tell us that your card has been lost, stolen or damaged we will send you a new card if you want one. We will also send you a new card when your current one expires. Will the bank issue any additional cards? If you want someone else to be able to draw on your accounts we will issue that person an additional card. Legally, if that person uses their additional card, for the purposes of these terms and conditions, that card is considered to have been used by you. In particular, this authorises us to debit your account as mentioned before. Any additional cards are deemed to be your card. Who does my card belong to? Your card is our property and can be held by us at any time. You agree to return it if we ask for it, or if you close the accounts accessed by the card. How can this agreement be ended? If you return your card to us you end your agreement with us. We may cancel your card at any time without notice or refuse to renew or replace your card. However, if either of us ends the agreement you will still be responsible for any transactions made up to that time. DAILY TRANSACTION LIMITS AUTOBANK AND AUTOCARD ~ ATM (Money Machine) — NZ$5OO per day, $2OO per transaction EFT-POS - NZ$5OO per day VISA CARDS EFT-POS — To your credit limit with a maximum of NZ$5OO per transaction ATM (Money Machine) — This service is not yet available in New Zealand. EMERGENCY NUMBERS • If your card is lost or stolen or your PIN disclosed and you discover this during office hours ring your nearest BNZ Branch, or VISA Centre straight away. • If you discover the loss, theft or disclosure after hours ring this number collect • Freephone (04) 735-906 FINALLY. THIS IS THE BASIS OF THE LEGAL CONTRACT BETWEEN YOU AND THE BANK OF NEW ZEALAND. REMEMBER THAT WE MAY NEED TO VARY THESE TERMS AND CONDITIONS AND THAT YOU WILL BE NOTIFIED OF ANY CHANGE IN THE MANNER DESCRIBED. © Copyright Bank of New Zealand 1986. Copies of these Terms and Conditions will be available in branches from 7 November 1986. IMTMI r\ X I Note: When a New Zealand Code of Practice for Electronic rs / Banking is agreed upon we will make any necessary changes a7*uix to these Terms and Conditions to comply. 58.6 rUUK li/MNrv