WORRY TO HOTELS.

New Zealand Herald, Volume LXVII, Issue 20650, 23 August 1930, Page 2 (Supplement)

WORRY TO HOTELS.

"GHOST GUEST" PROBLEM.

LETTING DOWN MANAGERS.

RESERVATION OF ROOMS. " Ghost guests " —guests who never actually appear though they have booked rooms before—present a problem that at the busy time of the year is a puzzle and a provocation to hotel managers in England. The question has been raised by a correspondent of a London journal, who admits that he himself is a " ghost guest," though through unavoidable: circumstances. "It would be interesting to know," he writes, " exactly what 1 the position is of a man who books rooms at a hotel and is afterwards, for good reasons, unable to keep his obligations." In summer, when thousands of visitors are in London and the seaside towns, the guest who either fails to claim tho accommodation he has .reserved, or who wants more, or less, than he has reserved, is one of the chief worries of the hotel manager. v

The manager of ono of the largest hotels on the south coast said recently:—"The ghost guest is a difficult problem, and it is impossible to lay down any formula, for him. Whenever possible it is the duty of the hotel manager to give the benefit of the situation ±o the guest, and indeed, this is almost invariably done. Bull if a man reserves accommodation' in a fashionable