Delivering the goods on time

Press, 24 March 1988, Page 22

Delivering the goods on time

According to the! chairman, Mr Hurst,| (“Hurst and Drake have on!e unique feature. Our computerisation of I | a vast range of in-stockj. wallpapers spread throughout all the city branches. ; “A customer can go into one branch, choose; a wallpaper, and ! if that branch hasn’t got it they can find out in I seconds which branch lias. iTh[e customer can either go bo that branch or I we can have their order for them in under 24 hours. That, to me, is what service is all about.” Hurst ' and Drake’s promptness in (fulfilling their customer’s ; orders extends to those ! which require bringing I in from further afield, as well. j ’ ■ | Any New Zealand-made paper can be [ obtained within four days,; and imported papers within four weeks. , J > : ]! Hurst and Drake’s general management consultant, Mr 'Noel James,; believes that this is ■ crucial for a businessi which stocks as many imported wallpapers as HUrst and

Drake now does. i I There are few things more frustrating for a customer than to spenld hours picking out just tire right paper and then finding that they cannot get it for six months. . I I “That’s why Hurst and Drake have made sur|e with their new Attic project that - locally, nationally and , internationally we get very prompt service,” said Mr James, j I- The Attic, which pperis today, will J feature fuli--I'ength panels showing off the more popular designs of wallpaper, and complete mini-rooms round the walls which shoW combinations of different papers and fabrics. I The central area has been designed as a focal point for launching special 1 ranges and ; displaying bargains. •' u I' i But. quick, service and attractive displays are not everything as far as Hurst and Drake are concerned. Mr Hurst ' believes that “people enjoy hanging wallpaper. Itl gives a great sense of lachievemdnt. And we have; the ability to show them; how.” I